64-bit Software Known Issue List

Problem

Workaround

1

When the AccessPORT is plugged into the computer, it goes to “Connecting” mode automatically.

Launch AP Manager and close it. It will restore the AccessPORT back to normal state.

2

Software does not recognize the AccessPORT after installation.

Try :

1. Open the Device Manager (Settings->Control Panel->Device Manager) and check to see if the AP shows up under “COBB Devices” section or the “Other Devices” section as an “AccessPORT 2.0 W”.

   1. If it shows under "Other Devices," and the driver was installed correctly as shown above, right-click on the device in Device Manager and choose "Update Driver”, browse to the driver folder and choosing it there.

   2. If it doesn't show up at all in the Device Manager, try using another USB port on your system, or try to confirm that the port is working with any other devices.

2. Reinstall the AP Driver. The AP Driver installation file, APDriverInstall.exe, can be found in the AccessPORT Updater or AccessPORT Manager folder.